Customer Information

 

How do I confirm that a certain Equity Agent is legitimate?

Equity agents are very particular in their appearance and therefore very distinct. Agents shall be branded, and given a particular Agent code by the bank. Things to look out for;

  • The outlet should be branded with the official Equity Agent colours (Click to see sample)

  • The outlet should have a 6 digit code clearly displayed

  • The outlet should have an Agency accreditation certificate from Equity Bank

  • The outlet should have a transaction register book, duly branded with the Equity logo

  • The outlet should have a white plastic sign with the Equity agent logo

NB: Whenever in doubt get in touch with your nearest branch or call our dedicated 24 hour contact centre using any of the below numbers;

  • 0711025000

  • 0202744000

  • 0734108000

In the event that I am unhappy, how do I get assisted and where can I report my disappointment or seek help?

In case of any dissatisfaction, queries or disputes, please do not hesitate to report the agent to your nearest branch or call our dedicated 24 hour contact centre using any of the below numbers;

  • 0711025000

  • 0202744000

  • 0734108000

Security at Agent locations

Transacting at an agent location is extremely secure and therefore you have no reason to feel uneasy about visiting an Agent. Further to this, after every successful transaction, you will receive either;

  1. An sms confirmation of the transaction that includes a reference number in case of any queries (This is for customers that transact using their mobile phone on Eazzy 247) or,

  2. A printed receipt confirming that the status of the transaction (This is for customers that transact using their Equity bank debit cards)

These transaction alerts are generated by the Bank and hence confirm that the agent has processed the transaction successfully.

NB: All transactions are real time.

NB: In case of system failures DO NOT TRANSACT.

NB: Please ensure that you keep your PIN a secret at all times! Your PIN is not to be shared with the agent or anyone else.

How to become an Equity Agent

The process in selecting who offers banking services on the Banks behalf is very stringent and is such is the case so as to ensure that we select the right partners so as to ensure that customers can transact with the same security ease and comfort as they would at the branch.

To become an Equity Agent, you need the following;

  1. An existing business that has been operating successfully in the same location for at a minimum of two years prior to application

  2. Valid business permits for the existing business

  3. A strategic business location- accessibility ,visibility, security

  4. A good reputation and high moral standing

  5. An excellent reach and catchment


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